My login does not work, what can I do?
If your login does not work you can choose to shop as a guest. Also send an e-mail to our customer service info@villervalla.se and they will help you with your matter.
I have sent an email to customer service how long do I have to wait for a reply?
Under normal circumstances we answer emails within 48 hours (during weekdays). During peak-times such as sale starts or delivery periods it might take us a little longer, but we always respond as quickly as we can.
Here you can find our size chart. Since childrens growth is very individual the chart is to be seen as a guide line.
How much is the delivery cost?
The delivery cost is 39 SEK within Sweden and 79-99 SEK to the rest of the world. This is a fixed rate, so the weight or size of the order does not change the shipping cost. Any additional duty or tax in the receiving country is paid by the customer.
How long is the delivery time?
Approximate delivery time is 2-5 days from ordering (within Sweden). Please note that if you order articles not in stock at the moment or if the order is changed, the delivery time will be prolonged.
What if an item in my claimed parcel is missing/not what I ordered?
If something is not right in your order please contact us as soon as possible. E-mail us at order@villervalla.se or call +46 31 69 44 06 (Mon-Fri 13-16 Swedish time). If something is missing we will send it to you at no cost. If you got the wrong size or something you did not order you can return this to us at no cost to you as a customer.
I would like to exchange a garment, how do I proceed?
You have the right to exchange a product up to 14 days from delivery. If you want to return a garment to us you will have to pay the return postage. You can choose to stamp/prepay the package yourself or you can pay return shipping and download our return label. We require that the garments are returned well protected, so that damage is not caused by shipping.
I want to make a complaint, how do I proceed?
If you want to make a complaint please contact Customer service immediately on order@villervalla.se and they will help you with your matter. Please refer to your order number, your name and what product the matter concerns. When making a complaint the return and replacement delivery will be made at no cost to you as a customer.
Will you send me a new invoice in case of exchange/complaint?
No we will not send you a new paper invoice but adjust the existing one. You will recieve a verification of the adjustment by e-mail, with a PDF invoice attached.
Is it possible to adjust the expiration date on my invoice.
Should the invoice expiration date need to be adjusted please contact Klarna or us on info@villervalla.se or call us on 031-69 44 06 Mon-Fri 13.00-16.00.
Where are Villervallas clothes being produced?
Villervallas clothes are made in selected factories in Turkey, China and India.
I have got a gift card. Do I have to use the total value all at once?
You do not have to use the whole amount of the gift card all at once. If you want you can make several purchases. The gift card code is reusable for as long as there is money left on the gift card.