TERMS & CONDITIONS

Registration

You do not need to register to use our webshop. We still recommend it though, for an easier and faster shopping experience the next time you visit our webshop, since your personal data will be stored in our system.

Personal data
Villervalla maintains and processes your personal data in accordance with the GDPR. See our policy of integrity.

Payment
Our payment methods:
- Credit card (VISA/Mastercard)
- PayPal
- Swish
- Klarna Checkout offers different alternatives in each country. For example
Credit Cards
 Invoice
Part Payments
Direct payments trough bank


Delivery methods and costs

Sweden: 
3,95 EUR with PostNord Varubrev for small orders.
3,95 EUR with PostNord Service Point or Parcel Locker for bigger orders.
3,95 EUR with DHL Service Point for bigger orders.
7,95 EUR with PostNord Home for bigger orders.
9,95 EUR with UPS Home delivery.

Within Europe*:
6,95 EUR with DPD/PostNord in selected countries.
7,95 EUR with UPS Access Point, in supported countries.
7,95 EUR with DHL Parcel Connect, in selected countries.
8,95 EUR with UPS Home delivery.

Rest of the world*:
17 EUR with UPS Access Point, in supported countries.
19 EUR with UPS Home delivery.

*) In some countries the delivery cost is higher than specified above.

Delivery time
Approximate delivery time is normally 2-5 days from ordering (within Sweden). 
For the delivery option "Pick up in store" the devliery time is 2-7 days.

Duty, taxes and import fees
Any additional duties, taxes or other import fees levied by the carrier in countries outside the EU are paid by the customer.

Import fees to the United States
As of August 29, 2025, the de minimis threshold for imports into the United States was removed, and additional import duties and fees were introduced. For further information, please read more here

Duty and VAT to Norway
Villervalla.se is registered in the Norwegian VOEC-register which means that customers from Norway pay VAT directly to us, just as if it was a norwegian webshop. In this way, no duty is applied on the shipments. Read more here

Duty and VAT in the UK
For order values below 135GBP there is no duty and no VAT on shipments of children's wear to the UK.

Unclaimed parcels
For refused parcels or parcels not picked up from the pick-up point, the costs for the freight and return freight will be deducted from the refund, as well as any unpaid import costs.

Prices
All prices are displayed in SEK including VAT. The price given at the ordering date is the price that will be charged. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information in the web shop is inaccurate at any time without prior notice (including after you have submitted your order).

Returns/Exchanges
You have the right to change to another product or cancel your purchase within 14 days. Please contact us first by email, order@villervalla.se, prior to returning your package. The item must be in its original condition with the price tag still attached to it. We require that the goods are returned well protected, so that damage is not caused by shipping. We will refund you when we have received and registered the returned package.The customer is responsible for the order to be returned in time.

Return postage for the item is paid by the customer. You can either stamp/prepay the package yourself, or create a return label at www.villervalla.com/returns for returns from within the EU. (Use www.villervalla.se/retur for returns from Sweden or Denmark.) For returns from other countries please contact us if you need help to arrange the return. Goods returned to access points or with cash on delivery requirements are not accepted.

Return address:
Villervalla
c/o Tex Press Logistik AB
Kryptongatan 14
431 53 Mölndal
SWEDEN

Complaints
Should the goods that you bought from our webshop be damaged or otherwise defect or you received the wrong product or number of products; please contact us by e-mail, order@villervalla.se, so we can correct this as soon as possible. Please wash unclean used clothes before returning. Please give us the order number, your name and what article it concerns. Replacement deliveries are of course made at no cost to you as a customer. Goods returned with cash on delivery requirements are not accepted.

Regarding your invoice in case of return/exchange/complaints
Note that in cases of return / exchange / complaints we will not send out a new invoice/delivery note with a new expiration date, but adjust the existing one. Should the expiration date need to be adjusted, please contact us or Klarna AB. For other questions regarding your invoice, please contact Klarna directly (tel: 08-12012010). Note that we only send you the delivery note - the invoice is sent to you from Klarna.

Dispute
In case of a dispute, we follow The National Board for Consumer Disputes (ARN) decision.

Product info
Regarding the colours in the pictures, we try the utmost to display them as accurately as possible. Even so, the colors may vary, especially between different screens and settings. This means that the perceived differences in color and tone is not grounds for complaints. This also applies to sizing, which might be slightly different between different brands. We are happy to answer your questions if you feel uncertain about this. Since we also sell directly to customers in the stores, some items might get sold out before we get a chance to update this information in the webshop. If so, we will notify accordingly.

Age limit
You must be 18 years of age when shopping on Villervalla.se

Corporate identity number
556625-2085

Hannas Villervalla AB
Husargatan 19A
411 22 GÖTEBORG
SWEDEN